Frequently asked questions

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
About The Luxurist

Who We Are

The Luxurist is a premier digital platform dedicated to curating and sharing the finest in luxury travel. We are the connector of the world’s leading luxury-travel professionals, bringing together passionate travel agents and exceptional properties, all in one prestigious and empowering ecosystem.

About The Luxurist

Our Mission

We provide luxury-travel leaders with the tools, tech and support they need to outperform. Through our premier booking platform, travel agents unlock a new dimension of efficiency and precision; hotel partners showcase their prized gems to high-value guests in a curated collection of world-class destinations; and travelers benefit from exclusive privileges.

About The Luxurist

Where is The Luxurist based?

We're headquartered in Paris with operational teams strategically positioned across key luxury travel markets to ensure 24/7 global support for our clients and travel advisors.

About The Luxurist

Is The Luxurist a startup?

The Luxurist blends startup agility with established expertise as part of HBX Group, combining cutting-edge technology with deep industry knowledge and premium partnerships. We operate as a joint venture with HBX Group, a proven leader in luxury hospitality with 20+ years of experience across 15 countries, serving over 100,000 high-net-worth travelers annually through its premium travel brands.

About The Luxurist

Is the service available for individual clients or only for professionals?

The Luxurist platform is exclusively designed for professional travel advisors, agencies, and select travel professionals. It is not available for direct consumer booking. If you are an individual traveler, please email us at concierge@theluxurist.com, and we will gladly connect you with one of our trusted travel advisor partners who can provide you with exceptional service using our platform.

Hotels

How extensive is The Luxurist's selection of properties?

Our platform features over 110,000 carefully selected hotels across 141 countries. This includes access to world-class luxury hotel brands and room types that aren't available through other booking channels.

Hotels

How do you select your hotel partners?

Our hotel portfolio includes carefully curated luxury properties across the globe. We don't limit ourselves to specific hotel chains or groups, instead focusing on properties that meet our stringent quality standards and offer exceptional experiences. This includes renowned luxury brands, and exclusive independently owned properties that align with our clients' sophisticated preferences.

Hotels

What is "La Collection”?

La Collection features over 3,300 exceptional luxury hotels that undergo our rigorous triple-vetting process: validation through travel blogger reviews, assessment by our concierge team, and direct verification with hotel management. These carefully selected accommodations offer guaranteed client privileges, while our strong relationships with General Managers ensure personalized attention for your travelers.

Hotels

Does “La Collection” hotels offer exclusive benefits?

Yes, La Collection properties offer guaranteed exclusive benefits such as room upgrades, early check-in/late check-out, complimentary breakfast, hotel credits, welcome amenities, and spa discounts. These benefits are not available through standard booking channels and represent significant added value for your clients.

Hotels

Can hotels collaborate with The Luxurist?

Yes! We offer collaboration opportunities, including content features, partnerships, and brand exposure to our audience of luxury travelers. Contact us at sales@theluxurist.com to explore how we can work together.

Hotels

What are the benefits of being featured on The Luxurist platform?

Featured hotels gain exposure to our exclusive network of luxury travel advisors who serve high-net-worth clientele. This visibility often translates to increased bookings with higher average spending. Additionally, our 24/7 concierge team handles last-minute changes, unique experience bookings, and special requests to ensure seamless guest experiences from reservation to checkout.

Hotels

How often does The Luxurist update its featured properties?

Our La Collection Hotels are continuously updated as we discover and verify exceptional properties worldwide. We review our featured hotels monthly to ensure all information remains current and relevant, with special attention to newly renovated properties and seasonal offerings.

Hotels

How can I be sure of the quality of services and the selection of hotels and flights?

All providers on our platform undergo a strict vetting process. Hotels are evaluated based on location, service standards, amenities, and guest reviews as defined in our La Collection Label Selection Protocol. Airlines are selected for their reliability and service quality. We maintain direct relationships with suppliers and collect feedback from travel advisors to continuously assess and maintain our quality standards, ensuring only the finest luxury properties and services are available to your clients.

Hotels

Does The Luxurist offer competitive commercial terms?

Yes, absolutely. The Luxurist's contractual agreements ensure year-round availability (365 days), market-leading competitive pricing, and complete access to all room categories - from standard rooms to presidential suites. If the desired accommodation isn't shown as available, The Luxurist's concierge team will contact the hotel directly on behalf of clients. The Luxurist has established strong relationships with hotels worldwide, specifically to simplify the booking process for travel advisors and their clients.

Travel Advisors

What is the revenue model available?

The Luxurist offers both net and commissionable pricing options tailored to your agency’s preferences:

- Net prices include all applicable sales taxes (GST, VAT, etc.). Any tax increases will be reflected in the final price.

- Commissionable prices are based on Recommended Retail Prices and include sales taxes. Any tax changes will be incorporated into the pricing.

Travel Advisors

Can travel advisors partner with The Luxurist?

Yes! We collaborate with select luxury travel advisors who share our commitment to personalized high-end service. Through our platform, advisors gain visibility and access to a meticulously curated collection of luxury hotels and exclusive experiences, complemented by our 24/7 concierge service that provides seamless support for both you and your discerning travelers. If you're interested in becoming a featured advisor, reach out to sales@theluxurist.com discuss partnership opportunities.

Travel Advisors

How can The Luxurist help travel advisors grow their business?

The Luxurist offers multiple revenue-generating opportunities for travel advisors. They can earn competitive commissions on all bookings made through our platform (including travel insurance), easily implement upsells with our premium experience packages, and leverage our curated inspiration content to re-engage inactive customers.

Travel Advisors

What specific challenges does The Luxurist solve for luxury travel advisors?

The Luxurist addresses three key challenges in today's luxury travel market: managing complex itineraries, delivering personalized service through 24/7 concierge support, and finding exclusive properties or special experiences that aren't available on standard booking platforms.

Travel Advisors

What commercial benefits do travel advisors gain from partnering with The Luxurist?

Travel advisors earn commission on all elements of the trip (flights including airport taxes, accommodation, experiences, and insurance), paid one week after the booking’s departure. They also benefit from flexible pricing options, comprehensive travel protection, and the ability to customize their earnings structure.

Concierge

What services are included in the concierge service?

Our 24/7 concierge service provides comprehensive support for both you and your travelers, including personalized itinerary planning, last-minute booking changes, reservation management at exclusive restaurants, special occasion arrangements, and emergency assistance. Our concierge team delivers tailored support, managing special requests, securing exclusive experiences, and swiftly resolving any travel-related issues. This ensures a seamless journey for both travel advisors and their clients.

Concierge

How is your concierge service structured?

The concierge service is included as part of our offering to travel advisors. There are no additional fees charged to the advisors' clients for using our concierge services.

Concierge

How does The Luxurist's concierge service enhance and complement travel advisors' offerings?

Our 24/7 concierge service bridges the gap between luxury hotels and travelers, creating trust in an often-fragmented industry. Travel advisors can focus on client relationships and itinerary design while we handle time-sensitive requests and on-the-ground support. This partnership ensures seamless service throughout the journey, increasing bookings and client satisfaction while enhancing experiences for all parties.

Technology

Is The Luxurist a booking platform or an information resource?

The Luxurist is a luxury travel booking platform and curated resource hub, empowering travel advisors to deliver seamless, high-end journeys. We provide a comprehensive platform where advisors can seamlessly book flights, secure premium accommodation, and arrange extraordinary experiences - all in one place, backed by our dedicated 24/7 concierge service.

Technology

What makes The Luxurist's technology different from regular booking tools?

The Luxurist provides a comprehensive one-stop solution for luxury travel bookings, combining hotels, flights, experiences, and insurance. At the heart of our platform is our sophisticated itinerary builder that allows you to craft seamless multi-destination journeys. This powerful tool lets you visualize the entire travel journey, optimize routes, and customize each leg of the trip while maintaining a cohesive luxury experience. Our platform also features smart search capabilities and dedicated concierge support to ensure exceptional travel planning from concept to completion.

Contact

How can I contact The Luxurist?

For general questions, partnership opportunities, or to share feedback, please visit our Contact Us page or email concierge@theluxurist.com. Reach our sales team at sales@theluxurist.com for commercial inquiries or product sourcing. Media representatives can contact media@theluxurist.com, while those interested in career opportunities should email talent@theluxurist.com.

Contact

How can I stay updated with The Luxurist?

Follow us on LinkedIn, Instagram and Facebook.

Contact

Can I suggest a hotel or travel advisor to be featured?

Absolutely! We welcome recommendations. If you know of an outstanding luxury hotel or an exceptional travel advisor, let us know by filling out our Contact form.

Frequently asked questions

Projects

How can I add up an additional mark-up?

1. While working on a project select “Advanced options”. You will find it on the right hand side.


2.
In the second step you can just put in your extra margin – it will not be displayed for your clients – and “Confirm”.

Can I start a trip with 4 people and then add a 5th person during the trip?

You will need to create another project for the 5th person. Once you’ve completed your bookings, they will be treated as one project and a single invoice will be issued to you.

Note: Just inform your concierge that the two projects are together and they will handle them as one project.

How do I add the right number of days/nights to my itinerary?

When customizing the trip open “Manage my steps” on the right side under the map:


You can then either add nights to your step (1) or add another step (2) with the requested amount of nights.

What is the maximum number of people I can book through on The Luxurist platform?

Our platform accommodates bookings for up to 9 travelers across a maximum of 4 rooms. Due to our dynamic pricing system and the custom nature of group tours, larger group bookings require personalized assistance and cannot be booked directly through the platform.

What is the maximum number of destinations the platform can support with the multi-destination feature?

There is an unlimited amount of destinations.

How can I share a trip with my clients?

There are two ways to share your trip with your clients. If you have your projects open you will find both options on the right hand side:


1.
Share your project directly with clients by sending them a unique link. This gives them live access to view, add, or remove items from the itinerary. Many travel advisors have found that this interactive feature often leads to increased bookings as clients can explore additional options at their own pace. All pricing updates are displayed in real-time.

Be cautious, as the traveler has the ability to alter the entire itinerary. All the effort you've put in could be modified, and ultimately, the traveler might decide to revert to the original plan.

2. Download your project as a PDF document to share with clients. This version includes all itinerary details with fixed pricing at the time of download. Please note that actual prices may vary between the PDF generation and booking confirmation due to our dynamic pricing.

If I link my clients to the quote, are they able to add and/or remove items?

By sharing your project link with clients, you enable them to explore and customize their itinerary by adding or removing experiences. Many travel advisors find that this interactive feature often leads to clients enhancing their journey with additional services.

Where do I put the middle name of my clients?

Please enter passenger names exactly as they appear in their passports, including middle names in the “First Name” field.

Example:
For passport name: John Peter Jr. Smith
- First Name field: John Peter Jr.
- Last Name field: Smith

Can I do a search by region or it has to be per specific hotel only?

Yes, each destination features a carefully curated selection of luxury properties that appears when you search by region.

Can I book air without the accommodation?

Due to our integrated concierge service requirements, all flight bookings must be accompanied by a minimum two-night accommodation reservation.

Can I reserve seats on an airplane?

To select your seats, please email your concierge at concierge@theluxurist.com after booking. We will provide you with the PNR file keys, allowing you to access the airline’s website directly and select your preferred seats.

Can I extend air without accommodation?

Yes, when planning your itinerary, you can designate any day as a “Free Day” if no accommodation is required.

After Booking

What is the turnaround time from the moment the client confirms at my end to the moment the booking is confirmed on The Luxurist's platform?

Confirmation times vary by destination. Bookings for Europe and North America are typically confirmed within 24 hours. For destinations like Southeast Asia and Africa, where we work with local Destination Management Companies (DMCs), the confirmation process may take 3-4 business days to ensure all details are perfectly arranged.

Can prices go up after I click book?

Your custom itinerary and pricing are locked in once you click “Book this trip.” All rates shown during your booking confirmation are guaranteed.

Can I add any additional mark up after booking?

Markup adjustments must be made during the itinerary planning phase, as they cannot be modified after booking confirmation.

Can I go back into the system later and add/remove items?

Adding Items: You can enhance your journey with additional transfers and activities.
For changes to core elements such as accommodation, please contact your concierge at concierge@theluxurist.com.

Removing Items: As all reservations are confirmed with our partners upon booking, removing items may incur cancellation fees.
Your concierge will assist you with any necessary modifications and advise on applicable terms.

Is it possible to enter a clients frequent flyer information?

Yes. Once your booking is confirmed and payment processed, contact us at concierge@theluxurist.com. We’ll provide the PNR file key, enabling you or your clients to add frequent flyer information during the check-in process.

Where can I see the Filekeys for the flights?

Contact your concierge at concierge@theluxurist.com once your booking is confirmed and payment processed. We’ll promptly provide you with your PNR file key.

Are all documents provided electronically? When can I expect them?

All travel documentation, including your personalized travel dossier and vouchers, will be delivered electronically 2-3 weeks prior to your departure date.

Commission

How can I see the commission before booking?

Navigate to “My Projects” in your account to view commission information for each booking. Hover over the commission amount to see the breakdown between air and land arrangements. Please note that additional margins are displayed as separate entries.

Invoice

When do I get the invoice?

Within 1-2 business days of booking confirmation, you’ll receive both the invoice and payment link. Remember to forward the payment link to your clients to complete the reservation process.

Where do I find the price per item after booking?

Log in to your account using the “Login” button in the top right corner of the platform. From there, select either “My Quotes” or “My Bookings” to access your records. Open any specific booking to view detailed, itemized pricing information.

Will the booking be canceled if my client does not pay the deposit immediately?

No. While timely payment is important, we won’t automatically cancel your booking. Our team will contact you to understand any payment delays and provide necessary assistance

Do I receive a confirmation when my client has completed the payment?

We don’t send automatic payment confirmations. However, we closely monitor all transactions and will promptly contact you if we encounter any payment issues. For payment status inquiries, please email your concierge at concierge@theluxurist.com.

Can I cancel only 1 item after booking?

Yes, individual items can be cancelled after booking, subject to our cancellation policy:

Cancellation Fees:

More than 30 days before departure:

- Airfare: 100% of ticket cost
- Other Travel Products: 20% of total cost

30 to 7 days before departure:
- Airfare: 100% of ticket cost
- Other Travel Products: 75% of total cost

Less than 7 days before departure:
100% of total booking cost (all products)