“I'm Jovanie, Concierge Manager at The Luxurist. My dedicated team and I are here to support both you and your travelers, ensuring exceptional experiences at every step.”
Jovanie
Concierge Manager
our Solutions for TRAVEL AGENTS
Revenue Growth and Traveler Delight
Our solutions help travel agents optimize their offerings, build stronger client relationships, and drive business growth.
- Convert inquiries into bookings
- Maximize upsell opportunities
- Exceed guest expectations
our Solutions for TRAVEL AGENTS
Expert Travel Planning
and Support
Our expert planning and concierge support ensure smooth, stress-free journeys, allowing advisors to focus on delivering exceptional service.
- Custom itinerary design for travel professionals
- Premium concierge service for travelers
- Seamless experience from planning to return
our Solutions for TRAVEL AGENTS
Global Support,
Always On
Our 24/7 global assistance ensures that travelers and advisors have immediate access to help whenever they need it, providing peace of mind and seamless experiences across time zones.
- 24/7 traveler assistance worldwide via WhatsApp
- Immediate response to urgent needs
- Secure backup for travel advisors
Need Assistance?
Send detailed requests or documentation for complex itineraries or any other request
Email: concierge@theluxurist.com
Chat
Get help from our concierge team through our live chat service. Live chat is available within our booking platform when you’re logged in.
If you need immediate assistance,
please contact us via phone or email.
Get Started with The Luxurist
Tutorial Videos
Watch our collection of short tutorials covering key features and best practices to help you get the most out of our platform.
Product Tour
Learn how to navigate our booking platform with an interactive step-by-step guide.
Frequently asked questions
Popular Questions
How can I add up an additional mark-up?
1. While working on a project select “Advanced options”. You will find it on the right hand side.
2. In the second step you can just put in your extra margin – it will not be displayed for your clients – and “Confirm”.
Can I start a trip with 4 people and then add a 5th person during the trip?
You will need to create another project for the 5th person. Once you’ve completed your bookings, they will be treated as one project and a single invoice will be issued to you.
Note: Just inform your concierge that the two projects are together and they will handle them as one project.
How do I add the right number of days/nights to my itinerary?
When customizing the trip open “Manage my steps” on the right side under the map:
You can then either add nights to your step (1) or add another step (2) with the requested amount of nights.
What is the maximum number of people I can book through on The Luxurist platform?
Our platform accommodates bookings for up to 9 travelers across a maximum of 4 rooms. Due to our dynamic pricing system and the custom nature of group tours, larger group bookings require personalized assistance and cannot be booked directly through the platform.
What is the maximum number of destinations the platform can support with the multi-destination feature?
There is an unlimited amount of destinations.
Knowledge Hub
Get Started with The Luxurist
Take The Introduction Tour
Tutorial Videos
Report
Report a Technical Issue or Share Feedback
Have a technical issue or feedback? Let us know how we can improve your experience.
